At Medical Waste Disposal, we don’t limit our services to medical facilities that help people! Veterinarian offices produce their own dangerous waste, and we are proud to extend our waste management services to veterinarians across Texas and beyond. We understand what a chaotic challenge caring for your animal patients can be, and that challenge is just a fraction of the big picture you have to handle when running a veterinary facility. You need clients to feel comfortable bringing their pets to you whenever there’s a problem, and there are many things you can do to win that loyalty.
In our last two blogs, we discussed ways you can help your facility make a good impression on your clients. Today, we want to go beyond the facility’s appearance to the people who work in it.
Characteristics of Great Veterinary Teams
You want to set yourself apart from the competition, and in order to do this, you need to both have your basics in order and exceed them. Read on to learn more!
Experience and Education
The discriminating clients you want as your regulars will often research you before making their choice. They will ask for the input of others, look into your background, and verify your licenses. Make sure you’re doing your best for your current clients so they have good things to say about you. Have your education and experience readily available to anyone who asks. Always stay on top of your license. Beyond that, continue to learn. You want your clients to know that you aren’t passive about offering their pets your industry’s very best service.
Professional and Bedside Manner
As a veterinarian, you have to balance your attention between your client and his or her pet without neglecting either. This can be a unique challenge. Make sure you are welcoming and warm when you enter any room, and always introduce yourself to new clients. Greet the pet kindly and then listen to your client’s concerns. When you examine the pet, make sure you move carefully and have the help of a tech or assistant. You do not want to skip parts. Lastly, be open to the client’s questions. A client who feels heard and sees your genuine care for his or her pet is very likely to become a loyal client.
You want to ensure that your clients know exactly what you find when you examine their pets. You may have the pleasure of saying that everything is normal and simply recommending basic wellness tips. However, if you need to recommend testing or diagnostics, take the time to explain what the tests are and what they can reveal. Stay away from complex medical jargon and double-check to ensure that your client truly understands what you are saying. Communication is a great way to show care.
Engaged Support Staff
Generally, assistants and techs will have the first contact with clients and be responsible for going over basic information with them. The veterinarian will be responsible for communicating the more detailed information. Great vets will empower their support staff to help pets and clients as much as possible. They want their support staff to be able to do the best job possible.
We Can Help
Medical Waste Disposal provides waste management training in addition to our disposal services. Let us help your facility help more pets and their owners today!